Welcome to Fly Vault Travels
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How We Operate
Our Customer Engagement Process
At Fly Vault Travels LLC, we prioritize exceptional customer engagement to ensure a seamless travel booking experience.
Here’s how our process works:
01. Initial Engagement
We connect with customers via email or phone call, providing personalized attention to understand their travel needs and preferences.
02. Sharing Offers
Our team shares exclusive offers tailored to customer interests, highlighting the best deals available for flights and vacation packages.
03. Understanding Customer Interest
We actively listen to customers to gauge their interests and preferences, allowing us to provide options that align with their travel goals.
04. Consent Email
Once an itinerary is discussed, our agents send a consent email to the customer, which includes:
05. Customer Agreement
Customers review the consent email and respond with positiveness, confirming their agreement to the proposed itinerary and terms.
06. Payment Process
Payment is securely taken over the phone by the booking agent, ensuring that the transaction is smooth and efficient.
07. Reservation Completion
Once payment is processed, the reservation is complete, and the booking is secured.
08. Confirmation Sent
A reservation confirmation is promptly sent to the customer via their registered email and a text message, providing peace of mind regarding their travel plans.
09. 24/7 After-Sales Service
We believe in supporting our customers even after their bookings are made. Our team is available 24/7 for any after-sales service inquiries, ensuring assistance whenever needed.