At Fly Vault Travels LLC, we strive to provide our customers with the best travel experiences. However, please note the following strict refund policy regarding flights and vacation packages:
1. Flights
- Non-Refundable Tickets: Most airline tickets are non-refundable. Once booked, if you choose to cancel your ticket, you may not receive any refund.
- Refundable Tickets: If you have purchased a refundable ticket, you may be eligible for a refund, subject to the airline’s specific policies. To initiate a refund request for refundable tickets, you must contact us within 24 hours of your booking.
- Cancellation Requests: All cancellation requests must be submitted in writing to our customer service team. We will process your request according to the airline’s policies.
- Cancellation Fees: A cancellation fee may apply depending on the airline’s terms. This fee will be deducted from any eligible refund.
2. Vacation Packages
- Cancellation Policy: Vacation packages may have varying cancellation policies depending on the components included (e.g., flights, accommodations, tours). Please refer to the specific terms associated with your package.
- Refund Requests: To request a refund for a vacation package, you must contact us in writing within 48 hours of your cancellation request. We will process your request based on the terms set forth by the service providers included in your package.
- Refund Timeline: Refunds may take 4-6 weeks to process, depending on the service providers’ processing times.
- Cancellation Fees: Cancellation fees will apply based on the individual components of the package (flights, hotels, activities). These fees will be clearly outlined in your booking confirmation.
3. No-Show Policy
If you fail to show up for a scheduled flight or vacation component without prior notice, you forfeit any right to a refund for that service.
4. Changes to Bookings
- Change Fees: Changes to flights or vacation packages may incur change fees as per the airline or service provider’s policies.
- Availability: Any changes are subject to availability, and fare differences may apply.
5. Exceptions
Certain circumstances may warrant exceptions to this refund policy, such as:
Flight cancellations or significant schedule changes made by the airline.
Verified medical emergencies or bereavement. Documentation may be required to process any exceptions.
6. Contact Information
For all refund requests or inquiries related to cancellations, please contact our customer service team at:
Email: support@flyvaultdeals.com
Phone: 1-888-502-2596
Final Note:
By booking with Fly Vault Travels LLC, you acknowledge and accept this refund policy. We recommend reviewing all terms and conditions associated with your flight and vacation packages prior to booking.